Privacy Policy

Privacy Policy for The Hip Physio

At The Hip Physio, accessible from `https://www.thehipphysio.com/` and via our mobile application "The Hip Physio App," one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by The Hip Physio and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies to our online activities (Website) and our mobile application (App). It is valid for visitors and users with regards to the information that they shared and/or collect in The Hip Physio.

Consent

By using our website or downloading and using our mobile application, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

1. Personal Identifiable Information

When you register for an Account, we may ask for your contact information, including items such as:

- Name
- Email address
- Telephone number
- Age/Date of Birth

2. Health and Fitness Data (Crucial for App Functionality)

To provide the specific physical therapy and rehabilitation services offered by The Hip Physio App, we collect and process the following Health Data:

- Physical Health Details: Information regarding your hip condition, injury history, pain levels, and physical symptoms.
- Activity Data: Records of exercises completed, duration of workouts, and frequency of app usage.
- Progress Tracking: User-inputted data regarding recovery progress, range of motion, or changes in symptoms over time.

How we use Health Data:
We use this Health Data exclusively to:

- Personalize your physical therapy program.
- Track and visualize your recovery progress within the app.
- Adjust exercise recommendations based on your feedback and pain levels.

We do not sell your Health Data to third parties.

This data is strictly used to operate the functional services of the application.

3. Log Files and Device Information

The Hip Physio follows a standard procedure of using log files. These files log visitors when they visit websites or use the app. The information collected includes:

- Internet Protocol (IP) addresses
- Browser type and version
- Device model and operating system (for App users)
- Date and time stamp
- Crash logs and performance data

How We Use Your Information

We use the information we collect in various ways, including to:

- Provide, operate, and maintain our website and mobile application.
- Functionality: To allow you to track your physical therapy exercises and monitor hip health.
- Improve, personalize, and expand our website and app.
- Understand and analyze how you use our website and app.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails.
- Find and prevent fraud.

Third-Party Access and Advertising

We may employ third-party companies and individuals due to the following reasons:

- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.

Advertising Partners Privacy Policies

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Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Hip Physio. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that The Hip Physio has no access to or control over these cookies that are used by third-party advertisers. However, strictly personal Health Data collected within the app is not shared with these advertising platforms for the purpose of ad targeting.

Data Security and Retention

We value your trust in providing us your Personal Information and Health Data, thus we are striving to use commercially acceptable means of protecting it. We retain your personal and health data only for as long as is necessary for the purposes set out in this Privacy Policy.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
- The right to object to processing – You have the right to object to our processing of your personal data.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

Children's Information

The Hip Physio does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website or app, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

- By Email:  support@thehipphysio.com
- By visiting this page on our website: https://www.thehipphysio.com/contact

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